Lowered costs and Improved customer satisfaction
Our client is one of the large home furnishing chain stores in Hong Kong, offering affordable furniture, household items, and decor products.
Challenges
The client needs digital signage for retail display and promotion but lacks IT professionals for software development and hardware maintenance.
Solutions
Million Tech offered comprehensive IT support, including setup, and testing of digital signages for various store needs. They also provided onsite hardware support and maintenance with a 7x13x4 schedule (Mon-Sun, 0900-2200, with 4 hours response time).
Values created
The client lowered costs and improved customer satisfaction by avoiding hiring more in-house IT staff for on-site calls.
